VM.Games - FAQ
Frequently Asked Questions about games to download

Downloading process explanation

top

- Choose the game you liked and click on the blue icon «Download the trial» or on the red icon «Buy the Game».
- According to your choice, «Execute» or «Save File», then follow the instructions.
- The icon is directly put on your desktop, you just have to click on it and play.

How to buy a game on VMGames ?

top
Go in the heading which interests you: Time management, hidden objects, simulation etc..
Check first the compatibility with your system (Vista, Xp etc).
- Fill the asked informations in the order form (e-mail).
- You don't need to register ! (except for the Big Fish games)
- Price range : From 3,99 € (for the day's special offer) to 60 € (Shooter and RPG).
- Game suppliers : Trygames and Big Fish
- The SSL technology (Secure Sockets Layers) garantees the payment security.
- You can pay by Credit Cards (Visa, MasterCard, American Express, Discover) or by Paypal (payment method for private individuals and professionals).
You can also pay the Big Fish order with ClickandBuy, easier and secured. It can be used from different countries.
- Once the payment is validated, a link will be displayed on the interface for you to download the game. This link will also be sent to you to the e-mail adress you previously gave.
- Payments by cheques (checks) are not possible.
- Refund in 48h for Trygames if dissatisfied.
- Some games are available in several languages.

The Games Technical Questions

top
-If an error message appears on the screen (Examples : Installation Failure ; Download interrupted ; Download error ; Activation error (599), (771), (772) or (805)).
- If the download doesn't work, or if you can't activate your game, it may be a software which interfere with the download or the activation.
To fix that problem, follow the recommended steps (see below) and download your game again.
If you got the (206) error message, check the help post «Activation error» (206) on Big Fish website for more information.
You got this error message for the following reasons:
- The game was download with a different e-mail adress and password
- The game has not been bought
- The game has been replaced or refunded by the Custumers Service
- Click on this link if it is about a Big Fish game.
- Click on this link if it is about a Trygames game.
Uninstalling (Windows XP) :
1. Open the Start menu.
2. Configuration Panel
3. Double-click on the Add or Remove Programs link (it can takes a few moment).
4. Find the game title and click on the Modify / Remove button.

Uninstalling (Windows Vista / 7) :
1. Open the Start menu.
2. Under Programs and Features, click on Uninstall a program..
3. Find and remove the game from the programs list.

Reinstalling a game :
1. Check your Purchase history and click on the Install button near your game title.
2. Select Execute or Save File.
3.If a window appears, click on Ok or Execute to open the game's executable file and begin the download.
top